Frequently Asked Questions

To ensure availability, we recommend booking at least 3–4 weeks in advance for most events, and 2–3 months for weddings or large corporate events. Weekend dates during summer fill up quickly; reach out early to secure your date. However, if you have a last minute event, we may be able to accommodate, so contact us and we will let you know as soon as possible.

We typically cater events with 50 or more guests, though we evaluate smaller events on a case-by-case basis. Contact us and we'll let you know if we can accommodate your group.

Yes, we require a 50% deposit to hold your date, with the remaining balance due before your event. We accept credit cards and Zelle.

Our trailer cart footprint is approximately 10×6 feet, plus a few feet on each side for guests to line up. Our bar requires 6x5 feet and for indoor events, a standard doorway is sufficient for access.

Our syrups are naturally gluten-free, dairy-free, and nut-free. Some add-ons (like snow cap cream or ice cream base) do contain dairy. We're happy to work around specific dietary needs; just let us know during booking.

Absolutely; that's our favorite part! We'll work with you to choose the perfect flavor lineup for your crowd, and can even create signature combinations inspired by your event theme or brand colors.

No problem. Our setup works equally well indoors and outdoors. If your outdoor event faces weather issues, we can typically adapt. We'll discuss contingency plans during your booking consultation.

Yes, we carry general liability insurance and can provide a certificate of insurance for venue requirements upon request.

Absolutely. We're experienced working alongside venue coordinators and catering managers. We'll share our setup requirements, timeline, and insurance documentation in advance, and coordinate arrival, placement, and breakdown so everything runs smoothly with the rest of your event.

Yes. For school events and fundraisers, we can set up a pre-purchase ticket system where your organization sells tickets in advance that guests redeem for shave ice at the event. This simplifies service, eliminates cash handling on the day, and gives your PTA or booster club better budget control and a predictable revenue total.

We offer fundraiser-friendly pricing models where your organization keeps a portion of each sale. The exact split depends on event size and setup. Reach out and we'll put together an arrangement that works for your group's goals.

• 30+ days before event: 50% cash refund, or full credit toward a future event (valid 12 months).
• 15–29 days before event: 50% credit toward a future event, valid 12 months.
• 3-15 days before event - weather cancellations allowed: Full credit toward a future event, valid 12 months.
• Less than 3 days before event: Non-refundable, no credit issued.
• Rescheduling: For Premium Package, one complimentary reschedule permitted with 15+ days notice, subject to availability.